Shipping Policy

Order Processing

Orders are processed after confirmation.

We may contact customers by phone or WhatsApp to confirm order details before dispatch.

Orders placed on public holidays or outside our operating hours may be processed on the next working day.

Delivery Time

Delivery time may vary depending on the customer's location and courier service.

Orders to major cities may generally arrive sooner, while deliveries to remote areas may require additional time.

Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete delivery information
• Unreachable phone numbers
• Other unforeseen circumstances

Failed Delivery

Customers are responsible for providing a correct delivery address and an active contact number.

If an order cannot be delivered because the customer is unavailable, provides incorrect information, or cannot be contacted, additional delivery attempts or charges may apply depending on the courier service.

Order Tracking

Once your order has been shipped, tracking information may be provided so you can follow the status of your shipment.

Contact Us

For shipping-related questions, contact us: