At Solitaire Fabrics, we want our customers to receive the products they ordered in good condition.
Exchange Eligibility
Any product purchased from the Solitaire Fabrics online store may be exchanged, provided that the product is:
- Unused
- In its original condition
- In its original packaging, where applicable
A customer is eligible for an exchange if:
- Solitaire Fabrics delivered the wrong item.
- The product received is faulty or damaged.
Exchange Period
Exchange requests must be made within 7 days after delivery.
Any exchange request submitted after 7 days of delivery will not be eligible.
Discounted Items
Discounted and sale items cannot be returned or exchanged.
Refund Policy
Solitaire Fabrics does not offer refunds.
Where an exchange is approved, the matter will be handled through an exchange according to this policy.
Product Condition
Products must remain unused and in their original condition.
Products that have been used, washed, altered, damaged after delivery, or are otherwise not in their original condition may not qualify for an exchange.
Exchange Procedure
To request an exchange, contact our customer care team with:
- Your order number
- Details of the issue
- Relevant photographs, where requested
Our customer care representative will review your request and guide you through the exchange process.
Contact Us
Email: info@solitairefabric.com
Phone / WhatsApp: +92 304 5735553
Have Questions or Need Assistance?
Our client support team is always here to assist with inquiries, order verification, and exchanges.
